1. Data Controller / Service Operator
Istanbul Shuttle is operated by By Coach Travel, Kucukayasofya Mah. Kaleci Sok. No:18 Sultanahmet - Istanbul. Tax Office: Beyazit, Tax No: 5730369558. Contact: info@istanbulshuttle.com, +905305802800.
2. Information we collect
We may collect information required to provide transfer services, including name, surname, email address, telephone number, passenger information, flight details, pickup and drop-off details, travel dates, luggage details, booking notes, booking communications, IP address and technical website usage information.
3. How we use information
Information may be used to create and manage reservations, coordinate drivers and transfer suppliers, communicate booking updates, process and verify payments, respond to customer requests, prevent misuse, maintain accounting and operational records, and comply with applicable legal obligations.
4. Payment information
Online credit and debit card payments are processed through authorized payment service providers. Istanbul Shuttle does not store customers' full card numbers or CVV security codes on its own servers. Information required to complete and verify a payment is processed by the relevant payment service provider under its own security standards and terms.
5. Sharing with service providers
Relevant booking information may be shared with the transfer supplier, driver, payment service provider, technology service providers and legally authorized institutions only to the extent necessary to provide the requested service, process payment, prevent fraud or meet legal obligations.
6. Data security
Istanbul Shuttle applies reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, loss or disclosure.
7. Retention
Booking, payment and communication records may be retained for the period reasonably necessary for service, accounting, dispute handling and legal compliance purposes.
8. Customer requests
Questions or requests regarding personal information can be sent to info@istanbulshuttle.com. Please include sufficient information for us to identify the relevant booking or request.