1. Service Provider
By Coach Travel
Brand: Istanbul Shuttle
Address: Kucukayasofya Mah. Kaleci Sok. No:18 Sultanahmet - Istanbul
Phone: +905305802800
Email: info@istanbulshuttle.com
Tax Office: Beyazit Tax No: 5730369558
2. Customer
The customer is the individual or legal entity who enters the passenger and contact information and completes a reservation through novixtransfers.com.
3. Subject of the Agreement
This agreement covers airport transfers, hotel transfers, private transportation, tour transportation and other transportation services selected by the customer through Istanbul Shuttle. The route, date, time, vehicle category, passenger count and total price are shown before booking confirmation.
4. Booking Information and Customer Responsibility
The customer is responsible for providing accurate contact, passenger, flight, pickup, destination and luggage information. Incorrect or incomplete information may affect the service. Important changes must be communicated to Istanbul Shuttle as soon as possible.
5. Price and Payment
The total booking price and currency are displayed before confirmation. Depending on the booking, payment may be made online by credit/debit card, to the driver or supplier, or by another payment method clearly displayed during checkout. Online card payments are processed through an authorized payment service provider.
6. Booking Confirmation
A reservation is operationally confirmed according to the booking status and confirmation communication issued by Istanbul Shuttle. Customers should review their booking details and confirmation before travel.
7. Performance of the Service
The transportation service is intended to be provided at the pickup location, date and time stated in the confirmed reservation. Transfers may be operated by approved local transportation suppliers or drivers within the Istanbul Shuttle network.
8. Vehicle and Luggage
The selected vehicle must be suitable for the number of passengers and luggage. Istanbul Shuttle may recommend or require a different vehicle if the declared passenger or luggage quantity exceeds the selected vehicle capacity.
9. Cancellation and Refunds
Unless a different condition is specifically disclosed for a service, cancellations requested at least 48 hours before the scheduled pickup time are eligible for free cancellation and, where payment has already been collected by Istanbul Shuttle, a refund of the eligible amount. Requests made within 48 hours of pickup may be non-refundable or subject to costs already committed for the service. Full details are available in the Cancellation & Refund Policy.
10. No-Show
If the passenger does not arrive at the agreed pickup location, cannot be contacted, or fails to provide information necessary for the transfer, the booking may be treated as a no-show and may be non-refundable.
11. Contact and Complaints
Customers can contact Istanbul Shuttle at info@istanbulshuttle.com or +905305802800. For an existing reservation, the booking reference should be included.
12. Acceptance
By completing a reservation, the customer confirms that the booking details, total price, payment method, this Distance Service Agreement, the Cancellation & Refund Policy and the Privacy Policy have been reviewed and accepted.